FAQs

 FAQs

Qu.01 Can I attempt a test multiple times?

Ans :- A test can be attempted only FIVE TIMES.

Qu.02  Can I download the question paper with solutions after the test?

Ans :- No, you cannot download the paper; however, you can access the paper and its solutions by logging into your account on the website.

 

Qu.03  Do you also provide solutions for the questions?

Ans :- Yes, detailed solutions will be available to you after you finish the test.

Qu.04  Will I get any report card after the test?

Ans :- Yes, you will get a detailed analysis of your performance after submitting the test.

Qu.05  Will all of my attempted tests be available during the Pass validity period?

Ans :- Test expiry date is independent of Testbook Pass expiry date.

Qu.06  I am not able to access My Tests, what should I do?

Ans :- Mostly, your Testbook Pass has expired and you need to renew it. If that’s not the case, please call on 7987625390 or  write to support@shikshasamriddhi.com

Qu.07  I do not have a computer; can I appear for the test through my phone?

Ans :- Yes, you may appear for the test through your phone. Go on website and give the tests there

Qu.08 What if my computer gets disconnected from internet during the test?

Ans :- No need to panic. We auto-pause your test and you can resume the test from where you left. You can also manually pause a test by clicking on the 'Pause' icon on the top left corner inside the timer circle. Please note that these functionalities are not available in a Live Test. Kindly ensure that you have an uninterrupted internet and power connection during the Live Tests.

 

 

Payment/Transaction related FAQs

Qu.01   I do not have online payment activated, can I use any other mode for payment?

Ans :- You can use your Debit card, ATM card, Credit card, Netbanking account or payment wallets like Paytm/PayZapp/Freecharge/Ola Money to pay for the pass. If you do not have any of the above payment methods, Call on 7987625390 or  send us an email at support@shikshasamriddhi.com and we will suggest an alternative method

 

Qu.02  My money got deducted twice while making the transaction, what should I do?

Ans :- No need to worry! Generally, one of the transactions gets refunded back to your bank account automatically. In case this does not happen, you can reach out to us at support@shikshasamriddhi.com and we will track your payment to get it refunded.

 

Qu.03  My transaction failed, but money got deducted from my account, what should I do?

Ans :- In case you have entered a wrong email-id or phone number, please send us Call on 7987625390  an email at support@shikshasamriddhi.com with your order details, correct phone number, correct email id and scanned copy of your identity proof (driving license/voter card/aadhar card). We assure that we will get back to you.

 

Qu.04  I entered wrong email-id and/or phone number while making the transaction, what should I do?

Ans :- In case you have entered a wrong email-id or phone number, please Call on 7987625390 send us an email at support@shikshasamriddhi.com with your order details, correct phone number, correct email id and scanned copy of your identity proof (driving license/voter card/aadhar card).

 

Qu.05  How can I apply for the refund?

Ans :- To apply for a refund, you need Call on 7987625390 or to write an email to us at support@shikshasamriddhi.com within 48 hours of purchase, mentioning in detail the reason for requesting a refund.

 

Qu.06  Will I get the refund if I want to stop using it before the Pass expiry?

Ans :- Refund can be initiated only if requested within 48 hours of purchase of the Pass. Amount will be refunded if you have taken only Free Tests, and have not attempted any test(s) covered under Pass.